Voice to Sheets

Privacy Policy

Effective Date: 2026/02/05

This Privacy Policy describes how Plotline Creative ("we," "us," or "our") collects, uses, and protects personal information when you use our website or communicate with us via SMS text messages, phone calls, or other messaging services.

1. Information We Collect

  • Personal Identifiers: Name, email address, phone number.
  • Messaging Data: SMS/MMS message content, timestamps, delivery status, opt-in and opt-out records.
  • Call Data: Call recordings, call metadata, voicemails, and transcripts (where enabled).
  • Technical Data: IP address, browser type, operating system.

2. How We Use Your Information

We use personal information strictly to:

  • Provide requested services and respond to inquiries
  • Send transactional, informational, or service-related SMS messages
  • Support customer communications and account activity
  • Maintain compliance with telecommunications regulations
  • Detect, prevent, and address fraud or misuse

3. SMS Consent and Messaging Terms

By providing your mobile phone number and opting in, you expressly consent to receive text messages from us at the number provided. Messages may be sent using automated technology.

Message frequency varies based on user interaction. Message and data rates may apply. Consent is not a condition of purchase.

4. SMS Opt-Out and Help

You may opt out of SMS messages at any time by replying STOP. After opting out, you will no longer receive SMS messages from us unless you re-consent.

For help, reply HELP or contact us using the information below.

5. Call Recording Notice

Calls may be recorded or monitored for quality assurance, training, or compliance purposes where permitted by law. Where required, consent will be obtained prior to recording.

6. Data Sharing and Service Providers

We do not sell, rent, or share personal information for marketing purposes.

We may share information with trusted service providers who process data on our behalf, including communications providers such as Twilio, solely to deliver messaging and voice services.

7. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes described in this policy or to comply with legal requirements.

SMS logs, opt-in records, and call data are retained for 90 days unless a longer period is required by law.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information.

Requests may be submitted using the contact information below.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

11. Contact Information

For privacy questions or SMS-related concerns, contact:

Plotline Creative
Email: support@goplotline.com